What
kind of control panel are you using?
We are using the Plesk Server Administrator(PSA) and
CPanel control panel.
How do I access the
control panel for my account?
For PSA, go to https://www.yourdomain.com:8443 and enter
your control panel username and password
Since control panel access is SSL encrypted, you'll need
TO make sure that you use https:// instead OF http:// AT
the beginning OF your control panel url.
As for CPanel, goto https://www.yourdomain.com:2083 and
you will be prompt for User ID and Password.
What can I configure
using my control panel?
change your password FOR control panel, FTP access OR
email access
CREATE/modify/DELETE POP3 email accounts
CREATE/modify/DELETE email redirects
CREATE/modify/DELETE mailgroups (redirects TO multiple
addresses)
CREATE/modify/DELETE autoresponders AND vacation replies
configure a catch-ALL address (GLOBAL maildrop)
setup web users
setup DOMAIN users
password protect directories
CREATE custom error pages
setup AND maintain a MySQL database
CHECK disk storage/traffic quotas AND USAGE, plus other
DOMAIN info
How do change the
password FOR my control panel username?
Log IN TO your control panel.
Click ON EDIT.
Enter the new password AND confirm the new password.
Click ON UPDATE.
If you forgot OR lost your control panel password, we
can reset it FOR you. Please follow these instructions.
What are the
requirements for user passwords and what can I do to
make them difficult TO crack?
Passwords should be 8-14 characters IN LENGTH. The most
secure TYPE OF password includes a combination OF UPPER
AND LOWER CASE letters, along WITH numbers AND symbols.
FOR instance, %5Db$3*( would be a very difficult
password TO crack, even WITH a brute force attack FROM a
very determined hacker.
Try TO avoid USING common words IN English OR other
languages, AS well AS obvious things LIKE your NAME,
relatives NAMES AND other words that might be easily
guessed/cracked by an unauthorized USER. Here ARE
examples OF bad passwords:
ANY person's name including yourself, partner, children,
relatives, friends, etc.
your birthday
your Social Security Number, telephone number, address,
etc.
words or combinations of words from a dictionary,
English or any other language
numeric sequences, ie. "1234"
words spelled backwards
Finally, never under any circumstance make the password
the same as your username or use a password like admin,
test, guest, etc.
I lost or forgot my
control panel password, can you send it to me again?
For security purposes, passwords are encrypted on our
servers, so we do not know what your original password
is, but we can generate a new one and reset it for you.
If you want us to reset your password, please submit an
email to contact
Also, as a security measure, we will only send the new
password to the primary or backup email address
associated with your account. If you need to change
either of those email addresses, please fill out our
customer update form.
Once the password is reset of the site admin, you'll be
able TO log IN AND change the password FOR your control
panel USER, FTP USER, email accounts, web users OR
DOMAIN users.
WHEN I try TO access
my control panel, my browser responds that it cannot
find the page. I can access the DOMAIN AND FTP normally,
but NOT the control panel. What might be causing this?
If you ARE behind a firewall, it may be preventing you
FROM accessing the control panel which IS located ON the
server's port 8443. The control panel is assigned to
port 8443 for security purposes since many of the
control panel functions must be executed as "root". If
you wish to use your control from behind the firewall,
you'll need TO enable access TO port 8443.
Make sure your browser IS enabled FOR SSL connections
AND that you ARE trying TO access the control panel via
https://, instead OF http://.
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