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What is POP3 email
and how do I create a POP3 email account?
POP3 (Post Office Protocol 3) email stores your email on
the server to be downloaded locally by your email
program. If you don't want TO use POP3 email, you can
setup an email redirect TO forward your email TO an
outside email address.
Here's how you can create a POP3 account for your
domain:
Log in to your control panel.
Select the domain name that you want to apply the change
to.
Click on MAIL.
Enter the mailname that you want to create (ie. "joe",
not the full address).
Click on ADD.
Check the "Mailbox" box.
Enter the new password and confirm the new password.
Click on UPDATE.
How do I change the
password for a POP3 email account?
Login to your control panel.
Select the domain name that you want to apply the change
to.
Click on MAIL.
Select the mailname that you want to modify.
Next to the "Mailbox" box, enter the new password and
confirm the new password.
Click on UPDATE.
If you forgot or lost your control panel password, we
can reset it for you. Please email us at
Contact
How do I change a
email redirect to a POP3 email account?
Log in to your control panel.
Select the domain name that you want to apply the change
to.
Click on MAIL.
Select the mailname that you want to modify.
Uncheck the "Redirect" box and remove the email address.
Check the "Mailbox" box.
Enter the new password and confirm the new password.
Click on UPDATE.
Now, email will start collecting on the server and can
be downloaded to be read locally by your email program
or read directly on the server using the IMP Webmail
program.
How do I configure my
email application for POP3 email?
For your incoming server use:
POP Server name: mail.yourdomain.com
SMTP Server name: mail.yourdomain.com
username: your-username
password: your-password
For your outgoing server use, you can also use your
ISP's SMTP settings
Do you offer webmail
so I access my email via a web browser?
You can use the following url TO access your LOCAL email
via the IMP webmail interface:
http://www.yourdomain.com/webmail (replace "yourdomain.com"
WITH your actual DOMAIN NAME).
IMP Webmail IS really useful if you need TO access your
email while traveling OR if you do NOT have access TO
your home/WORK computer, but it should NOT be considered
a replacement FOR a standard email program that
downloads email TO your computer. The storage SPACE that
you have ON the server FOR email IS limited so you want
TO make sure that you periodically download OR DELETE
your email FROM the server.
PLEASE NOTE: IMP Webmail can ONLY be used TO READ email
that IS stored ON the server through a POP3 account, NOT
email that IS redirected TO another address. IMP Webmail
IS NOT AS fully featured AS a standard email program
that downloads email locally TO an email program such AS
Outlook OR Eudora. We do NOT offer ANY specific support
FOR this program and it is offered free of charge, but
you use it at your own risk. Please refer to the help
screens that are integrated into IMP for more
information on how to use the program.
The IMP Webmail program uses IMAP4 which accesses your
email directly in your mailbox (it is not copied or
downloaded anywhere) instead OF downloading it AS POP3
email. This means that there are some limitations and
since it cannot write new files, so you are not able to
have a "sent" folder, since the accumulated sent
messages would cause storage quota problems. If you have
problems USING IMP OR do not like how it works, you
might want TO consider USING a standard email program
that downloads your POP3 email or reads it AS IMAP4 ON
the server.
PLEASE NOTE: IMP Webmail is not available with
subdomains, ie NAME.yourdomain.com.
Are you running a SMTP
mailserver TO relay outgoing email?
IN general, you should always use your ISP's SMTP
mailserver for outgoing email. You can usually find this
information in the support section of an ISP's website
OR ON the setup email that they sent you when you
signed-up.
If for some reason, you do not have an SMTP mailserver,
it is possible you might be able to relay email through
our mailserver using SMTP Authentication. To use this
you'll need to configure your email program settings to
enable authentication and you will need to supply the
same username and password that you use with your POP3
email account for outgoing email as well as incoming
email. Use your domain name as your outgoing SMTP
mailserver (ie mail.yourdomain.com).
PLEASE NOTE: Not all email programs support SMTP
Authentication. Also, many ISP's do NOT allow ANY
relaying AT ALL EXCEPT through their own SMTP mailserver.
This IS know AS Port 25 Blocking AND it IS used by ISP's
to prevent spamming through open relays. For example,
EarthLink/Mindspring has a Port 25 Blocking policy.
Always try using your ISP's SMTP mailserver FIRST,
before trying TO relay through our server. Because OF
these issues, we ARE NOT able TO provide ANY kind OF
tech support FOR our SMTP service. If you can GET it TO
WORK WITH your email program AND ISP, great, if NOT, you
may have TO investigate other options if you ARE unable
TO use your ISP's SMTP mailserver. The majority of the
time you should be able to use your ISP's outgoing
mailserver TO send out your email AND OF course this
will NOT prevent you FROM displaying your
DOMAIN-specific email address ON your outgoing email.
How do I CREATE a
email redirect?
Log IN TO your control panel.
SELECT the DOMAIN NAME that you want TO apply the change
TO.
Click ON MAIL.
Enter the mailname that you want TO CREATE (ie. "joe",
NOT the FULL address).
Click ON ADD.
CHECK the "Redirect" box.
Enter the email address that you want TO redirect TO.
This can be an one OF your POP3 email accounts OR an
outside email address.
Click ON UPDATE.
How do I change the
destination email address FOR an email redirect?
Log IN TO your control panel.
SELECT the DOMAIN NAME that you want TO apply the change
TO.
Click ON MAIL.
SELECT the mailname that you want TO modify.
NEXT TO the "Redirect" box, change the email address TO
the new address that you want TO use.
Click ON UPDATE.
How do I change a
POP3 email account TO an email redirect?
Log IN TO your control panel.
SELECT the DOMAIN NAME that you want TO apply the change
TO.
Click ON MAIL.
SELECT the mailname that you want TO modify.
Uncheck the "Mailbox" box.
CHECK the "Redirect" box.
Enter the email address that you want TO redirect TO.
This can be an one OF your POP3 email accounts OR an
outside email address.
Click ON UPDATE.
Now, email will start forwarding TO the email address
that you specified.
How do I CREATE a
mailgroup, an email address that redirects TO multiple
email addresses?
Log IN TO your control panel.
SELECT the DOMAIN NAME that you want TO apply the change
TO.
Click ON MAIL.
Enter the mailname that you want TO CREATE (ie. "joe",
NOT the FULL address).
Click ON ADD.
CHECK the "Mailgroup" box.
Click ON ADD.
IN the new window that opens up, either enter EXTERNAL
recipient email OR one OF email accounts associated WITH
your DOMAIN.
Click ON ADD.
Repeat this FOR each destination address.
Click ON UPDATE.
How can I send ALL
unresolved email TO one "catch-ALL" email address?
Log IN TO your control panel.
SELECT the DOMAIN NAME that you want TO apply the change
TO.
Click ON PREFERENCES.
Under "Mail TO nonexistent USER:", CHECK the radio
button FOR "Catch TO address:", THEN enter the address
WHERE ALL unresolved email should GO. You can enter
either one OF your DOMAIN's POP3 or email redirects or
an outside email address.
Click on UPDATE.
This will create a catch-all email account (global
maildrop) for all undefined/unresolved email addresses.
Any other email accounts that you create for this domain
will override this catch-all email address.
How can I force all
unresolved email to bounce back with a specific message?
Log in to your control panel.
Select the domain name that you want to apply the change
to.
Click on PREFERENCES.
Under "Mail to nonexistent user:", check the radio
button for "Bounce with phrase:", then enter the text
that you want your unresolved email to display when they
bounce.
Click on UPDATE.
How do I setup an
autoresponder or vacation reply?
Log in to your control panel.
Select the domain name that you want to apply the change
to.
Click on MAIL.
Select the mailname that you want to modify.
Check the "Mail autoresponders" box.
Click on ADD.
Enter a name for the autoresponder.
Configure the properties for the autoresponder.
Click on UPDATE to take you back to the email
configuration page.
Click on UPDATE.
PLEASE NOTE: Autoresponders normally sent out a reply
each time an email is sent to them. If you would like to
configure the autoresponder to behave like a vacation
reply, you'll need TO SET the "Reply TO UNIQUE e-mail
address" TO one OR MORE days. This IS important, because
OF you have a vacation reply send out a response FOR
every email, you will probably be removed FROM ANY
mailing lists that this address IS subscribed TO.
I want TO CREATE an
email list FOR my site, what would you suggest?
FIRST off, DO NOT use the mailgroup feature FOR a
FULL-blown email list. Mailgroups should ONLY be used TO
redirect TO a few outside emails.
Consider hosting your lists offsite.
Try USING one OF the numerous free email list services
LIKE Topica.com. They have fairly advanced list
functionality such AS list digests, custom headers &
footers AND so ON. Usually they will provide you WITH
code that you can ADD TO your site so people can
subscribe/unsubscribe themselves.
SOME ISP's offer email list services. Check with your
ISP and see if they have that option.
How do I change the
mail name (email alias) for an email account?
Log in to your control panel.
Select the domain name that you want to apply the change
to.
Click on MAIL.
Next to the "Mail name" box, enter the new main name
(email alias) that you want to use.
Click on UPDATE.
What is IMAP and can
I use it to read my email from an external email
program?
IMAP (Internet Message Access Protocol) allows you to
read your email directly from the server, unlike POP3
which has to first download your email before it can be
read.
IMAP4 is enabled on our servers and you can use it to
read your email using your email program. You'll need TO
change your email program's settings from POP3 to IMAP4.
&!nbsp;
I
often receive this error message: 553 SORRY, THAT DOMAIN
ISNT IN MY LIST OF ALLOWED RCPTHOSTS, how do I fix it?
To prevent spam sent from our mail server, we
require POP authentication before allowing SMTP. The
error message 553 SORRY, THAT DOMAIN ISNT IN MY LIST OF
ALLOWED RCPTHOSTS occurs when you try to send messages
without an established connection to the mail server.
This can be avoided by always performing a Send/Receive
to establish a connection, or by changing the settings
in your email client.
In Outlook 2002:
On the TOOLS menu, go to EMAIL ACCOUNTS
Select VIEW OR CHANGE EXISTING ACCOUNTS and click NEXT
Double-click the email account
**The incoming and outgoing mail server should be
MAIL.DOMAIN.COM (where DOMAIN.COM is your domain name)
**The user account should be the full email address
Click on MORE SETTINGS then click the OUTGOING SERVER
tab
Check the box next to MY OUTGOING SERVER REQUIRES
AUTHENTICATION
Select LOG ONTO INCOMING MAIL SERVER BEFORE SENDING MAIL
Click OK
Click NEXT and FINISH
In Outlook Express:
On the TOOLS menu, go to ACCOUNTS
Click the MAIL tab
Highlight the account and click PROPERTIES
Click the SERVERS tab
Check the box MY SERVER REQUIRES AUTHENTICATION
Click SETTINGS
Select USE THE SAME SETTINGS AS MY INCOMING MAIL SERVER
Click OK
Click OK
Click CLOSE
Can I access my email on the web?
All email accounts include Horde for checking
your email on the web.
To access Horde, go to http://webmail.domain.com (where
DOMAIN.COM is your domain name).
Macintosh users will need to use one of the following
addresses:
http://mail.domain.com?noframes=1
How do I use Outlook to check my email?
When setting up your POP3 account in Outlook,
use the following settings (replace DOMAIN.COM with your
domain name):
Incoming Server: mail.domain.com
Outgoing Server: mail.domain.com
Logon name: you@domain.com
If you have a new domain name, or have recently
transferred your domain to our DNS servers, you may have
to wait up to 72 hours before MAIL.DOMAIN.COM resolves
to our mail server.
What is the quota for mailboxes?
You set the quota. The suggestion is each
mailbox should only have maximum 10MB quota.
We are able to increase quotas on an individual basis,
so long as your total disk usage (for email and web
files) is below the disk usage allocated by your hosting
plan.
If you need a higher quota for a specific email address,
please contact our technical support department.
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