What is FTP?
FTP stands for File Transfer Protocol and it is the
process used to upload and download files from a web
server. This is done using an FTP program.
Do you recommend any
FTP programs?
Here are a few FTP programs that we recommend:
Windows
BulletProof FTP
Ipswitch's WS_FTP Pro
Junod's WS_FTP LE
GlobalSCAPE's CuteFTP
Macintosh
Transmit
FETCH
Interarchy
What information do I
need TO enter INTO my FTP program OR the FTP feature
that IS built INTO my web design application IN order TO
upload my files TO the server?
server/hostname: your-DOMAIN.com
username: your-username
password: your-password
remote directory: httpdocs
port: 21
Ok, I uploaded my
files, but nothing IS showing up WHEN I try TO access my
site USING a browser?
DOUBLE CHECK that you have uploaded your files TO the
httpdocs folder
CHECK that you have named your DEFAULT page: index.html,
index.htm, home.html OR home.htm
My FTP program IS SOME
HAVING problems connecting, how can I troubleshoot this?
Make sure that you have entered ALL the proper FTP
information FOR your site. This was provided IN the
account information email that we sent you WHEN your
site become live ON our server.
Do NOT ADD a "ftp." before your DOMAIN NAME.
DOUBLE CHECK that your FTP program IS SET TO access port
NUMBER 21.
Verify that you currently have a CONNECTION TO the
internet AND that your ISP IS NOT HAVING ANY problems.
If you ARE behind a firewall, try enabling "passive
mode" ON your FTP program.
WHEN I upload my files
TO the server, why ARE they corrupted?
Make sure that your FTP application IS SET TO
automatically detect ACSII OR binary mode.
How do I change the
password FOR FTP access?
Log IN TO your control panel.
SELECT the DOMAIN NAME that you want TO apply the change
TO.
Click ON HOSTING.
NEXT TO the "FTP Password" box, enter the new password
NEXT TO the "Confirm FTP Password" box, enter the new
password again.
Click ON UPDATE.
Do you offer anonymous
FTP?
FOR security purposes, we do NOT support anonymous FTP.
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