What
do I need to name the default page for my site?
Any of the following will be recognized as
the default page for any directory within your site
including the top level directory:
index.html, index.htm, index.shtml, index.php,
index.php4, index.php3, index.cgi
PLEASE NOTE: Linux is case-sensitive, so
Index.html is not the same thing as index.html. If you
need to change a site or directory's DEFAULT page, you
can do so using an .htaccess file.
What
is my site's public directory?
You'll need to upload your files to the httpdocs
directory. Please refer TO our FTP FAQ for more info.
How do
I transfer files to and from the server?
You'll need to use an FTP application to do
this.
What
is a web user and how do I create one?
A web user is an account that has
it's own webspace that IS separate from the main site.
It can be accessed via http://www.yourdomain.com/~username
(replace yourdomain.com with your actual DOMAIN and
web_user with the actual web user name).
Here's how you create a web user for your site:
Log in to your control panel.
Select the domain name that you want to apply the change
to.
Click on web users.
Enter the username that you wish to create in the field
next to "Web user name:".
Click on ADD.
Enter the new password and confirm the new password.
Click on UPDATE.
PLEASE NOTE: CGI setup for web users' web space is
different than the main web space. Check out our CGI FAQ
for more info.
How
can I check disk storage and traffic quotas for my
website?
Log in to your control panel.
Select the DOMAIN NAME that you want to check
Click on REPORT.
This report will also give you additional information
about your account including what services are enabled,
the number of email accounts allocated to your plan and
so on. You can access your Webalizer webstat reports
from this page as well.
Where
can I view my website statistics (log file report)?
http://yourdomain.com/webstat/ (replace "yourdomain.com"
WITH your actual DOMAIN)
This is a program called The Webalizer. It provides a
wealth OF information about who has visited your site by
Day, Hour, country, etc. You can also find out who's
linking to your site, what type of browser visitors are
using and much more. This is included for free with all
our hosting plans, but we do not provide any support for
it.
Can I
delete the /webstat directory?
The /webstat directory is automatically
created for each site on the server by Webalizer, the
stats program that we have running on the server. The
directory is owned by the root user and cannot be
deleted and even if it were it would be re-created again
by Webalizer when it runs the next time. There is no way
for us to turn off the webstat program for just one site
on the server. If you are concerned about public access
to that directory, you can setup password protection for
that directory (be sure to choose the non-SSL option).
Do I
have access to my raw log files?
Yes, your log files are located in your /logs directory
which is one level up from your public (httpdocs)
directory.
How
often are log files deleted?
Log files are deleted monthly at 4:07am PST on the 1st
of the upcoming month and they are not rotated or
archived. If you want to download your raw log files,
you should do so before they are deleted each month.
This will not affect your Webalizer webstat reports
since they will keep old data from month-to-month, even
after the log file has been deleted.
The reason the log file is deleted monthly is that if
they were allowed to grow indefinitely, they would
eventually fill up all the free space allocated to your
site and then eventually all the free space on the
server. This is not a good thing.
Is it
possible to enable shell access for my site?
Limited, temporary shell access to the server is enabled
on case-by-base basis. Please contact us for more
details.
What
is an .htaccess file?
An .htaccess file is a powerful Apache configuration
file that can control how a site or specific directory
is accessed or how it functions. It essentially
overwrites the global default settings of the Apache web
server.
It can easily be created with a text/html editor and
uploaded via FTP. Make sure that it is created in or
uploaded to the directory that you want to control. If
you are using an .htaccess file to control the entire
site, then you'll need to create it in or upload it into
your public directory.
The "." AT the beginning OF the .htaccess file makes it
an invisible system file FOR security purposes, so if
you upload it via FTP, it will not show up in the
directory listing OF your FTP program. This doesn't mean
it is not up there, just that you cannot view it from
outside the server shell. If you need to make changes,
just upload a new version and have it overwrite the
existing file.
How do
I password protect a directory or file?
Log in to your control panel.
Select the domain name that you want to apply the change
to.
Click on DIRECTORIES.
Click on ADD.
Next to "Protected Directory", enter the name of the
directory that you want to create including the path to
the directory.
Select either non-SSL or SSL. Non-SSL directories
will be created in the httpdocs directory and SSL
directories will be created in the httpsdocs directory.
Enter the "Header Text" if any. This is the text that
will be displayed on the dialog box that comes up when
someone tries to access the protected directory.
Click on UPDATE.
Select directory that you have just created.
Enter the username that you want to create for this
protected directory.
Click on ADD.
Enter the new password and confirm the new password.
Click on UPDATE.
Repeat for any additional users (if any).
Upload your the files that you want to protect to the
protected directory that you have just created. For non-SSL
protected directories, upload your files to your
httpdocsdirectoryr. For SSL protected directories,
upload your files to your httpsdocs directory.
How do I create a
custom error pages?
For each error page you want to customize, create the
following html files:
File Not Found (404) = not_found.html
Bad Request (400) = bad_request.html
Forbidden (403) = forbidden.html
Internal Server Error (500) = internal_server_error.html
Once you created your custom error pages, upload them to
the /error_docs directory for your site which is one
level up from your public /httpdocs directory. That all
there is to it, your customer error docs will start
working immediately.
How do
set the site's OR a folder's default page to something
other than index.html?
Create an .htaccess file in your public
directory or the directory that you want to change the
default and add the following line:
DirectoryIndex filename.html
[change filename.html to the file name that you want to
use as the default]
How
can I prevent directory browsing? For instance, I don't
want people TO be able TO VIEW the contents OF my
/images directory WITH their browser.
The quick AND easy way IS TO CREATE an index.html file
AND upload it INTO the directory. This way browsers ARE
forced TO VIEW it AS the DEFAULT page.
Another way IS USING an .htaccess file:
CREATE an .htaccess file IN the directory that you
want TO block AND ADD the following line:
IndexIgnore */*
Visitors will see the directory, but no any of the files
in it.
When I
try to list the contents of a directory, the server
responds with "403 Error > Forbidden". How can I
override this?
For security purposes, directory listing is turned off
by default. If you wish to enable directory listing for
your site or a sub-directory of your site, you'll need
to create an .htaccess file that contains the following
line:
Options Indexes
Next upload this .htaccess file to the directories that
you wish to make publicity browsable. If you want this
to be applied to your entire site, then you'll need to
upload it to the top level of your httpdocs (or
httpsdocs) directory. If you are already using .htaccess
files, make sure that you include the existing
information from your current .htaccess files before you
upload your new version.
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